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ICE End-user Help Guide
| Introduction |
Welcome to RaiderSoft ICE (Integrated Community Environment). The site that has brought you to this page is equipped with the web's most powerful, yet easy to use online real-time environment. With RaiderSoft ICE, you can send private instant messages, and participate in multiple, real-time chat rooms all from the convenience of your web browser. The following explains some of the features that you now have access to. You may wish to use the navigation menu in the upper left hand corner to jump directly to the topic you are interested in. If you are just getting started with ICE, please continue reading! |
| Logging In |
When ICE is first started, you are presented with a login dialog (as shown to the right). To login, simply enter your username (and password if you have one) and click "Login". Upon success, you will be presented with the userlist. Usernames must be between 2 and 32 characters long, and may contain letters, numbers, spaces, periods, and @'s. The same restriction applies to passwords. You may not use a username that is already in use by another. If you are unable to login, read the contents of the status text area (shown at the bottom of the image to the right) If you are presented with "Invalid Username/Password", you may need to register a screen name (see below). If the status reports that it is unable to connect, you may be behind a firewall, in which case you should read the Trouble Connecting section of this help file. |
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| Screen Name Registration |
On some systems, you are required to have a registered username & password before you may log in. Depending upon how your ICE client is configured, you may obtain a screen name is one of two ways:
- If the "Register" button is available at the login dialog, click it. A web site will be launched and you will find instructions for registering a screen name.
- If the Register button is not available, you will need to contact the webmaster of the site that is hosting the ICE client. Do not contact RaiderSoft for logins.
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| Private Instant Messaging |
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To start a private instant-message conversation with another user, simply double-click on his/her username. A separate popup window will appear (as shown to the left) where you may converse with this user. No other users may enter this private session. To send a message, simply type in the message that you wish to send in the text-entry field located at the bottom of the popup window, and click "Send" to send the message (or press Enter). Simply close the window when you are done. When you receive an instant-message, a popup instant-message session will appear. |
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| Chat Rooms |
To start a chat session, use the pulldown menu (as demonstrated in the image to the right) to select "Chat Sessions". After doing so, you will be presented with the chat rooms available. To enter a chat room, simply double click on the room name. If the chat room is password protected, you will be required to enter the password before entering. |
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A Chat Room is very similar to an instant message session, with the exception that all users present are listed in the right hand side of the window. To send a message, simply type in the message that you wish to send in the text-entry field located at the bottom of the popup window, and click "Send" to send the message (or press Enter). All users present will receive the message. The user list in a chat session has all the functionality of your primary user list. Right click on a username to start a private instant-message session, ignore a user, toggle audio, etc.. |
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| Web Address List |
The web address list (accessible via the pulldown menu in ICE and all chat & instant-message sessions) stores recent web addresses, ftp addresses, and email addresses typed in either a chat session or an instant- message session. To launch a website listed on your ICE client, simply double click the address. The web site will be launched in a separate window. You may remove websites from your list by right clicking on the address and selecting "Remove". To launch a website listed in either a chat session or a private instant-message session, simply select the address name from the pulldown menu at the top of the window. |
| Offline Messaging |
Use the pulldown list to select "Offline Users." Users listed in the offline list are registered users that can (optionally) receive offline messages. If your ICE client supports offline messaging, simply double click on that user's name and a website will be launched where you can enter your offline message. If the "Check Offline Messages" button is available on your system, and you have registered for a username, you can click this button to launch a website that will allow you to check your offline messages. See RaiderSoft Community for more information. |
| Audio |
Audio can be toggled from nearly every right-click menu available on ICE. To turn audio on/off, simply right click on a user list or chat/instant-message session, and select (or de-select) the "Audio" list item. A checkmark indicates that audio is on. |
Emoticons are textual representations of emotions, for conveying feelings in an atmosphere where it would be difficult to express them otherwise. Certain text emoticons are recognized by ICE and will automatically be translated into their graphic or audio counterpart. To your right is a list of the the default ICE emoticons. Simply type in the text you see in the second column, and the image (shown in the third column) will appear in the chat room instead. For audio emoticons, the text will be displayed, and the corresponding sound will also be played for all to hear. Your chat room operator may have provide additional emoticons, or have removed some of the emoticons listed to the right. |
| Happy |
:) |
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| Tongue |
:p |
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| Sad |
:( |
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| Angry |
:< |
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| Kiss |
;() |
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| Laugh |
lol |
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| Smirk |
:/ |
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| Surprised |
:0 |
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| Wink |
;) |
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| Slap |
*slap* |
Audio |
| Chirp |
*chirp* |
Audio |
| Laugh |
haha |
Audio |
| Squish Toy |
*squish* |
Audio |
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| /a [verb/action] |
Sends an Action Event |
| /ban [username] |
Ban User (Admins Only) |
| /clign |
Clear Ignore List |
| /clrurl |
Clear Local URL List |
| /cls |
Clear Display |
| /i [username] |
Ignore User |
| /kick [username] |
Kick User (Admins Only) |
| /l [username] |
Listen to User |
| /m [username] [message] |
Private Message User (only available on the ICE Chat-Only Client) |
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The commands listed to the right may be used in both chat sessions and instant-message sessions. All commands begin with a forward slash. Do NOT use brackets, brackets are shown here merely to indicate a command parameter. Some commands are only available to users given administrative privileges. |
| Float & Dock |
Click the float button to load the ICE client into a separate popup window. This feature allows you to minimize screen space while you use ICE. Click the dock button to return the ICE client to it's original web-based position. |
RaiderSoft ICE allows you to customize your chat and instant-message display settings, including font style/size and color. To change your font, use the pulldown lists located at the bottom of your chat/instant message session to select a different font name, style and size. Font settings only effect the current chat/instant message session. To change your color preferences, use the right click menu (in either a chat session, or an instant-message session) to open up the "Color Preferences" dialog. Using the color preferences dialog, you may change various colors shown throughout your ICE client, including how your own chat/message and action events are shown to other users. Color settings are global, and effect all chat and instant-message sessions. Use the Color-Override option (accessible via the right-click menu on chat and instant-message sessions) to force all colors to be displayed according to your own preferences. |
| Timestamp |
The timestamp feature allows you to see exactly when a message was received on your ICE client. By default, timestamp is enabled for instant-messages, and disabled for chat sessions. Use the right-click menu in either a chat or instant-message session to toggle the timestamp feature. |
| Ignoring Users |
You may ignore/listen-to users, by right clicking on their name (in either the ICE client, or any chat/instant message session) and selecting Ignore. You may also use the /i, /l, and /clign commands to listen-to and ignore users. |
| Fast Display Mode |
The fast display feature provides you with an alternative to the standard, image-enhanced display used by default in ICE. The fast-display keeps record of all messages entered in a chat/instant message session and can be used to scroll back and view previous messages. To enable/disable the fast display, simply right click on either a chat or instant message session and click on "Fast Display". When in fast-display mode, messages received will not be stored in the standard display area. However, all messages are always stored in the fast-display area. You may wish to use the /cls command to clear the contents of the fast-display area. |
| RaiderSoft Community |
RaiderSoft Community is an extension to ICE that provides features such as screen-name registration, offline messaging, and user profiling. Some systems may have opted not to use RaiderSoft ICE in favor of their own online system. If you have registered for a screen name at RaiderSoft Community, you may be able to log in at RaiderSoft Community to view user profiles, and send/receive offline messages. |
- If you see a broken link, or an empty space when you start ICE, you most likely need to install a Java™ plugin/virtual machine. Java™ is the most powerful extension to web technology available today, and is available for free from the following locations:
- If ICE usually starts and works well, but has just recently stopped loading (or is giving you an error), you may need to empty your browsers cache (temporary internet files) and restart your browser. If this does not succeed, you may need to re-install Java™ (see above).
- If ICE starts, but is unable to connect you are most likely behind a firewall that is not allowing you to connect to ICE. To correct the problem, you will need to inform your local I.T./Network Administrator to open TCP port 45017 on your firewall to ice.raidersoft.com.
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Link:
support.addoninteractive.com/index.php?action=kb&print=16
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